Bandwidth 10DLC Fix: Error Resolution

Understanding Bandwidth 10DLC Errors

Bandwidth 10DLC errors occur during TCR brand registration or campaign creation through Campaign Builder interface. Common failures stem from incomplete business verification, brand/campaign use case misalignment, or consent documentation gaps preventing automated carrier approval.

Primary Error Categories

Bandwidth's Campaign Builder validates TCR compliance before campaign submission. Organizations experiencing registration errors should verify business documentation completeness, trust score factors, and campaign configuration alignment with brand vertical.

How to Fix Bandwidth 10DLC Errors

Remediation requires completing Campaign Builder business profile, registering TCR brand with verified documentation, and creating campaigns aligned with brand use case. Bandwidth processes complete TCR submissions through automated verification in 24-48 hours.

1. 1

   Complete Campaign Builder Business Profile

   Navigate to Bandwidth Dashboard → Campaign Builder → Settings and submit complete business information. Required fields include legal business name matching EIN records, 9-digit EIN verification, business street address (no P.O. boxes), business phone, business email, and website URL. Bandwidth validates business information against public records during profile creation.

   Critical Requirements: EIN must match IRS Business Master File records exactly. Business address must match Secretary of State business registration. Phone number must be operational business line. Website must display business name and contact information prominently.
2. 2

   Register TCR Brand via Bandwidth Interface

   Create TCR brand through Campaign Builder → Brands → Create Brand providing brand vertical classification, business type (corporation, LLC, sole proprietor), and operational description. Bandwidth submits brand registration to TCR following profile completion. Organizations should verify EIN accuracy before submission as corrections require brand reregistration with new fees.

   Brand Registration Fees: Standard brand registration costs $4 via Bandwidth. Sole proprietor vetting adds $20 external vetting fee. Brand resubmission after rejection incurs additional $4 fee per attempt. Organizations should verify all information accuracy before initial submission.
3. 3

   Create Campaign with Aligned Use Case

   After brand approval, create campaigns through Campaign Builder → Campaigns → Create Campaign selecting use case category matching brand vertical. Provide campaign description, 3-5 sample messages demonstrating messaging intent, opt-in workflow URL, and opt-out mechanism details. Use case selection determines message throughput limits and compliance requirements.

   Use Case Selection Impact: Marketing campaigns (2K-4.5K messages/day) require explicit opt-in confirmation. Mixed campaigns default to marketing classification. Transactional campaigns (60 messages/minute) require existing customer relationship. Inappropriate use case selection triggers manual review.
4. 4

   Optimize Trust Score for Automated Approval

   Improve brand trust score through DUNS number registration (+15 points), domain age verification (6+ months, +10 points), and online review presence (4+ stars, +10 points). Trust scores 50+ qualify for automated 24-48 hour approval. Scores below 50 enter manual review queues extending approval timelines to 3-5 business days.

   Trust Score Acceleration: Organizations should obtain DUNS number before TCR submission when possible. DUNS registration requires 30-day processing time through Dun & Bradstreet but provides single highest-impact trust score improvement. Bandwidth cannot expedite DUNS-related delays.

Campaign Builder Configuration Best Practices

Bandwidth's Campaign Builder interface streamlines TCR registration through guided workflows. Organizations avoiding common configuration errors implement standardized documentation preparation and validation protocols before platform submission.

EIN Verification Requirements

Bandwidth validates EIN against IRS Business Master File during brand registration. Mismatched EIN/business name combinations trigger automatic rejection requiring resubmission with corrected information and additional fees. Organizations should verify EIN accuracy through IRS Business & Specialty Tax Line (800-829-4933) before Campaign Builder submission.

Campaign Description Guidelines

Campaign descriptions should clearly articulate messaging purpose, subscriber relationship, and content type avoiding vague or marketing-heavy language. Descriptions undergo carrier content filtering detecting prohibited verticals (cannabis, high-risk financial, debt consolidation) and SHAFT violations (sex, hate, alcohol, firearms, tobacco).

Sample Message Requirements

Provide 3-5 representative message examples covering campaign content range. All samples must include STOP keyword opt-out instructions and match declared use case category. Carriers compare live message delivery against registered samples through random auditing. Organizations sending messages deviating significantly from samples risk campaign suspension.

Bandwidth Platform Best Practices

Organizations maintaining Bandwidth Campaign Builder compliance implement documentation preparation workflows, pre-submission validation, and ongoing campaign monitoring minimizing rejection risk.

Frequently Asked Questions

Bandwidth Compliance Resources